overview

Placing an order is as easy as selecting a product and paying. You don’t even need an account, although having an account will allow you to save payment and shipping information for future orders.

fulfillment

Orders are immediately received by our staff, who will prepare orders for shipment. Your order will be fulfilled at the time of the shipment process, which generally occurs by 17:00 (UTC/GMT).

payment

We accept all major credit cards. The charge is applied at the time of checkout and the order will begin processing immediately once payment is accepted.

security

modelle moderne uses Secure Socket Layer (SSL) technology to encrypt all communications over our site. Further, all card numbers are encrypted with AES-256 with decryption keys stored on a separate server, meaning that only you can access your card number in plaintext.

cancelling an order

If you need to cancel an order for any reason, the process couldn’t be easier. All orders that have not been fulfilled are eligible for cancellation. If you have a user account, navigate to your account page and select orders. If an order is eligible for cancellation, a cancel order button will be present.

If you do not have an account, please respond to the order confirmation email before you receive notice of fulfillment.

refunds

The entire cost of your order, including the product cost, tax, and any shipping fees, will be refunded to the original payment method.

need assistance?

If you need help with an order, have a question about payment, or are having trouble cancelling an order, we are here to help. Please contact us and we will try our best to assist you.

Congratulations on becoming a Modelle Insider!

Great deals and promotions await you. Keep checking your inbox!

You can immediately enjoy an extra 5% off all orders.

Complimentary premium shipping is available with no minimum purchase

BEFORE YOU GO

Have you registered an online account? It's the easiest way to enjoy these great deals.

If you already have an account, you are good to go!